zzko's Privacy Policy — Your Information Is Safe With Us

1 Introduction & Scope

zzko ("we", "us", or "platform") is an online entertainment and betting platform operated for users in Bangladesh. We believe that every user's privacy is a fundamental right, and accordingly we are committed to protecting your personal information.

This privacy policy will inform you about what types of information zzko collects, how it is used, who it may be shared with, and what rights you have regarding your information. By using our website or services, you are considered to have accepted the terms of this policy.

2 What Information We Collect

zzko collects user information in various ways. The categories of information collected are described in detail below.

2.1 Information You Provide Directly

When you create an account or use our services on zzko, the information you voluntarily provide:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• National ID card or passport number (for identity verification)
• Residential address
• Communication history with the support team

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type and operating system
• Page visit time, duration, and sequence
• Information obtained from cookies and similar tracking technologies
• Gaming and betting activity logs
• Transaction history and patterns

2.3 Information Received From Third Parties

In some cases we may receive information from third parties, such as payment processors, identity verification services, and fraud detection organizations. This information is used solely to ensure the security of your account and to meet legal obligations.

3 How We Use Your Information

zzko uses the collected information for the following purposes:

• Account management: To create, verify, and manage your account.
• Payment processing: To complete deposit and withdrawal transactions.
• Service improvement: To make your experience on our platform better.
• Customer support: To resolve your questions and complaints.
• Security and fraud prevention: To detect unauthorized access and suspicious activity.
• Legal compliance: To comply with applicable laws and regulations.
• Responsible gaming: To monitor your gaming habits and provide support where needed.
• Communications: To send important account-related notifications.

4 Information Sharing & Disclosure

zzko may share your information with third parties in the following limited circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay and associated banks), identity verification services, technology infrastructure providers, and customer service support providers receive only the information necessary to carry out their designated tasks. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information pursuant to a court order, a lawful request from law enforcement, or applicable law. In such cases we provide only the information required for the specific request.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will give appropriate notice before such changes and the new entity will also be required to observe the same privacy standards.

5 Cookies & Tracking Technologies

zzko uses cookies and similar technologies to improve your browsing experience and maintain the functionality of the platform.

5.1 Types of Cookies

• Essential cookies: Necessary for login sessions, security tokens, and basic functionality. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language or display preferences.
• Analytics cookies: Collect platform usage statistics to help improve the service.

5.2 Cookie Controls

You can manage or delete non-essential cookies from your browser settings. Please note that disabling cookies may cause some features of the platform to not work properly.

6 Data Security & Protection Measures

zzko follows industry-standard security practices to protect your personal information:

• SSL/TLS encryption: All data transmissions are carried out through encrypted channels.
• Access controls: Only authorized staff can access your information, and only when required for their work.
• Regular security audits: Periodic assessments are conducted to identify and address system vulnerabilities.
• Two-factor authentication: An additional verification layer is provided to enhance account security.
• Data minimization: We collect only the information necessary to provide the service.

While we are committed to ensuring the highest level of protection, no transmission of information over the internet or electronic storage is completely secure. However, we make every effort to protect your information.

7 Data Retention Period

zzko retains your personal information for as long as:

• Your account is active and information is needed to provide the service.
• Retaining the information is necessary to meet legal obligations.
• It is necessary for resolving disputes or enforcing our agreements.

Even after your account is closed, some information may be retained for a specific period for legal and regulatory reasons. Once the retention period ends, information is securely deleted or anonymized.

8 Your Rights & Controls

Having an account with zzko means you have the following rights over your own information:

8.1 Right of Access

You can request at any time to know what information we hold about you. Contact our support team to make this request.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. Some information can be changed directly from account settings; for other changes, please contact support.

8.3 Right to Erasure

You can request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You can withdraw your consent to marketing communications at any time. This can be done by contacting support or from your account settings.

8.5 Data Portability

Where applicable, you can receive your personal information in a structured, commonly used format.

9 Privacy of Minors

zzko strictly follows a 21+ age policy. We do not knowingly collect or process information from anyone under the age of 21. If we become aware that a minor's information is in our system, we will immediately delete that information and close the associated account.

10 International Data Transfers

Your information may be stored or processed outside Bangladesh as needed to provide our services. For any international transfer, we ensure that customer data receives appropriate protection and that the standards set out in this privacy policy are maintained.

The third-party services used by zzko have their own security standards and are contractually committed to protecting your information.

11 Changes to the Privacy Policy

zzko reserves the right to update or change this privacy policy at any time. For significant changes, we will:

• Send a notification to your registered email.
• Display a clear notice on the platform.
• Notify you at least 30 days before the date the changes take effect.

Continued use of the platform after a change is considered acceptance of the updated policy. We can provide archived copies of previous policies on request.

12 Contact & Complaints

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. zzko's dedicated support team is ready to help with all privacy-related matters.

We take all requests seriously and aim to respond promptly.